Free Reopening & Recovery Webinars

Please see below a series of free reopening and recovery webinars organised by Best Bar None, the Institute of Licensing, National Pubwatch, Purple Flag and other industry partners and featuring expert speakers from the trade associations and Home Office plus licensing, environmental health, HR and recruitment professionals, hospitality training experts and operators of licensed premises.

Sessions include helping you understand regulations when reopening, refreshing your staff on topics such as responsible alcohol retailing and conflict management, what reopening could look like, covid, health & safety, food and fire safety tips and Q&As and more. See below for the available sessions. 

*** Please circulate to any licensed premises contacts ***

The impact of COVID & forecasting the future

Monday 22nd March 2pm
CGA Strategy and UK Hospitality look at the impact of the pandemic on the leisure, licensed retail and hospitality sectors so far and what the reopening may look like, including predicted consumer behaviour based on research findings. More info & book

COVID, health & safety, fire & food safety support

Tuesday 23rd March 2pm

Hear from Rob Easton, an Environmental Health expert from Shield Safety Group. This session includes an opportunity to ask questions about any of these topics to help you reopen safely and in a compliant way. More info & book

Noise vs Vibrancy – managing expectations

Wednesday 24th March 2pm
Join an expert panel as they explore considerations and management of noise generated by venues by reopening, especially as neighbours may have become used to “Covid quiet”. More info & book

Pavement licensing, off sales & deliveries (England)

Thursday 25th March 2pm

This session will focus on pavement licensing, off-sales and deliveries, including a Q&A with the Home Office, the Institute of Licensing, UK Hospitality, NALEO, Kings Chambers and the BBPA. More info & book

Top Tips for Hospitality Recruitment

Wednesday 24th March 2pm
Hospitality recruitment expert Dawn Redman of Hospitality Jobs UK shares her top tips when recruiting for your venue. More info & book

Reopening your venue with the BII and HIT Hospitality

22nd – 25th March 11am each day

A series of practical sessions with different topics each day to help you prepare your licensed venue to reopen More info & book

Premises licence conditions and restrictions

Monday 29th March 2pm

Join the Institute of Licensing’s panel to discuss licence conditions and restrictions and how they work in practice, including the opportunity to ask any licensing questions you may have. More info & book

Customer service and managing behaviour and vulnerability

Tuesday 30th March 2pm

This refresher training session for licensed premises staff will provide positive techniques to deal with issues in your venue, and de-escalate any conflict that may arise, together with spotting and managing vulnerability. More info & book

Business support, marketing and pivoting

Wednesday 31st March 2pm

Information about the financial support available, with an opportunity for questions. Hear from Tim Foster of Yummy Pubs and Mark Holden of Inn Cornwall on pivoting and diversifying their businesses. More info & book

Responsible alcohol retailing, age verification & refusals

Thursday 1st April 2pm

A refresher session for staff of licensed premises from National Pubwatch, we will cover individual responsibility when retailing alcohol, age verification and refusal of service including intoxication and proxy sales. More info & book


To see the full programme of events, and access lots of other free industry resources & tools, please visit