National Pubwatch and Drinkaware launch vulnerability training partnership

Increasing skills in the on-trade front line workforce

National Pubwatch is partnering with Drinkaware to encourage members to complete the alcohol education charity’s Alcohol Vulnerability Awareness course to support the re-opening of the sector.

The e-learning course equips bar and venue staff with the ability to identify alcohol related vulnerability, including how to spot harassment, and take steps to help prevent customers from coming to harm.

Adam Jones, Drinkaware’s director of business development and partnerships, said: ‘Supporting front line staff to keep customers from harm has never been more important which is why we’re delighted to announce this initiative.  We must strive to ensure venues are safe for everyone including all employees who are integral to the success of a vibrant and enjoyable night-time economy.”

The course includes:

  • What vulnerability means and what makes a person vulnerable to harm
  • How to spot harassment and how to help customers who have experienced harassment
  • How to act in situations involving vulnerable people

The free training is available to all sites and establishments who are Pubwatch scheme members regardless of size or location. Accessing the course is simple and direct through the National Pubwatch website’s Good Practice Pub

Stephen Baker OBE, National Pubwatch chairman said: ‘’Pubwatch schemes are leading the way in ensuring high standards are maintained in all areas of the operation. Most importantly people should be able to enjoy a good night out safely and responsibly without fear of being a victim of crime. Partnership initiatives such as this are designed to enhance the support customers receive from venues actively seeking to drive out crime.”

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